Member Experience & Events Lead - Luxury Club

HHC Seagate Hamlet LLC; Delray Beach (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Seagate Golf Club in Delray Beach, FL is seeking a dynamic Membership Experience Manager to lead annual programming for members and guests. You will plan events, coordinate across Spa, Culinary, Golf, and other departments, and help promote club membership and involvement.

The role emphasizes relationship-building, strong communication, and precise administration of events and member activities, with occasional evening and weekend work.

Qualifications

• Minimum of two years of prior experience in a country club or hotel environment, with high-end customer service experience required.
• Demonstrated ability to plan and execute events.
• Strong organizational, communication, presentation, documentation, project management, and interpersonal skills.
• Proficiency in MS Office applications: Word, Excel, PowerPoint, and Publisher.
• Creative and innovative thinker with the ability to adapt strategies as needed.
• Must have strong time management skills and work well under deadlines.

Responsibilities

• Plan, coordinate, and execute the Seagate Members comprehensive annual programming calendar.
• Collaborate on monthly activity schedules with various departments to ensure a robust daily plan.
• Support annual special events and holiday calendars, coordinating across departments.
• Create Banquet Event Orders (BEOs) and resumes for larger events and holidays.
• Manage ticketing and check-in processes for events, ensuring smooth guest flow.
• Maintain accurate financial and program records for Member activities.
• Attend member events to build relationships and promote membership.
• Support membership processes and liaise with the VP of Membership Sales and Development.
• Develop and enforce procedures for processing prospective member applications.
• Build rapport with membership directors and local clubs; stay organized and adaptable.

Skills

Event planning

Customer service

Organizational skills

Communication skills

Time management

Multitasking

Presentation skills

Documentation

Interpersonal skills

Creative thinking

Tools

MS Office Suite

Word

Excel

PowerPoint

Publisher

Canva

Photoshop

InDesign

Job description

Seagate Golf Club in Delray Beach, FL is seeking a dynamic Membership Experience Manager to lead annual programming for members and guests. You will plan events, coordinate across Spa, Culinary, Golf, and other departments, and help promote club membership and involvement.

The role emphasizes relationship-building, strong communication, and precise administration of events and member activities, with occasional evening and weekend work.