Luxury Club General Manager — Operations & Guest Experience

Soho House; Los Angeles (CA); On-site; USD 140,000 - 240,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House in Los Angeles is seeking a General Manager to lead all facets of the property, balancing guest experience, staff development and profitability. You will partner with the Executive Chef, Head of Operations and COO to set strategic objectives and ensure memorable moments for members and guests.

You will oversee daily operations, uphold safety and quality standards, manage HR and F&B programs, and collaborate with internal and external stakeholders to deliver consistent service, culture

Qualifications

• 10+ years managing luxury boutique hotel operations with F&B program.
• Understand, maintain, and enforce local and government regulated food safety and emergency procedures.
• Interview all new hires and support growth, development and success planning.
• Monitor service trends and guest/member/staff surveys to drive improvements.
• Innovator and influencer with focus on delivering top-quality experiences through food and drink.
• Creative, analytical thinker with strong business aptitude and guest focus.
• Excellent interpersonal skills and highly organized.

Responsibilities

• Lead as influential business partner and drive an elevated, profitable guest experience.
• Provide reports on the economic and operational state to trigger action plans for improvements and profitability.
• Adhere to policy, safety standards, and regulatory requirements across the operation.
• Collaborate with Head Office functions to drive sales and staff/member retention through HR, Learning & Development, F&B/Operations, Marketing, Finance.
• Oversee planning of big regional events and experiences to ensure smooth, profitable guest moments.
• Guide decisions that improve operations, service and overall experience.
• Lead annual marketing plans and partnerships with Membership, Marketing, Finance.
• Perform other duties as assigned by supervisor/manager.

Skills

Leadership

Staff management

Guest experience

Business mindset

Interpersonal skills

Organized

Job description

Soho House in Los Angeles is seeking a General Manager to lead all facets of the property, balancing guest experience, staff development and profitability. You will partner with the Executive Chef, Head of Operations and COO to set strategic objectives and ensure memorable moments for members and guests.

You will oversee daily operations, uphold safety and quality standards, manage HR and F&B programs, and collaborate with internal and external stakeholders to deliver consistent service, culture