Luxury Club Concierge & Member Experience

Flatrock Motorclub, LLC; Rockwood (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Flatrock Motorclub, LLC is a luxury motorsports community seeking a friendly and professional Member Services Associate to join the clubhouse team. You will welcome members and guests, assist with the Club app, reservations, and events, and coordinate cross-department services to create memorable experiences.

The role calls for strong communication, impeccable organization, and the ability to multitask in a fast-paced environment, delivering warm hospitality at every touchpoint.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality, concierge, or luxury service experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.

Responsibilities

• Welcome members, guests, and visitors in a professional, friendly manner.
• Serve as a point of contact for member inquiries, requests, and concerns.
• Assist members with the Club app, reservations, event registration, and activity scheduling.
• Maintain knowledge of club amenities, services, events, and policies.
• Provide personalized service and anticipate member needs.
• Assist with new member onboarding and orientation experiences.
• Support daily clubhouse operations and welcoming environment.
• Assist with member and guest check-in procedures.
• Coordinate across departments for seamless experiences.
• Support setup, execution, and breakdown of events and activations.

Skills

Excellent communication

Organizational skills

Multitasking ability

Professional appearance

Teamwork

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Flatrock Motorclub, LLC is a luxury motorsports community seeking a friendly and professional Member Services Associate to join the clubhouse team. You will welcome members and guests, assist with the Club app, reservations, and events, and coordinate cross-department services to create memorable experiences.

The role calls for strong communication, impeccable organization, and the ability to multitask in a fast-paced environment, delivering warm hospitality at every touchpoint.