Luxury Client Specialist

Christian Dior Couture; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Christian Dior Couture in Los Angeles is seeking a Client Advisor to deliver best-in-class service while achieving individual sales goals. You will cultivate meaningful client relationships, leveraging product knowledge and selling ceremonies, and contribute to boutique performance through a client-centric approach.

As a trusted ambassador, you will develop local and international client bases, provide outstanding service across in-person, phone, and digital channels, and support merchandising,

Qualifications

• 3+ years retail sales and client service in luxury goods.
• Strong drive for results; passion for creativity and fashion.
• Ability to build lasting relationships via communication and organization.
• Deliver outstanding customer service across in-person, phone, and digital channels.
• Flexible hours including nights, weekends, and holidays as needed.
• Operate store equipment and point-of-sale systems.

Responsibilities

• Build, manage, and grow a personal client portfolio focused on retention and lifetime value.
• Achieve and exceed individual sales goals and KPI including units per transaction (UPT) & Average Dollar per Transaction (ADS).
• Maintain a positive, team-first attitude at all times.
• Develop and nurture local and international client base via outreach, appointment setting, and follow-up.
• Leverage product knowledge and brand storytelling to create meaningful client experiences.
• Support boutique excellence: merchandising, stock handling, inventory counts, and assist in packing/wrapping merchandise.
• Assist in locating merchandise and processing charge-send sales per Company guidelines.

Skills

Client relationship

Sales orientation

Communication

Organization

Job description

Christian Dior Couture in Los Angeles is seeking a Client Advisor to deliver best-in-class service while achieving individual sales goals. You will cultivate meaningful client relationships, leveraging product knowledge and selling ceremonies, and contribute to boutique performance through a client-centric approach.

As a trusted ambassador, you will develop local and international client bases, provide outstanding service across in-person, phone, and digital channels, and support merchandising,