Luxury Client Services Specialist

Saks Fifth Avenue Llc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life Insurance

Disability Insurance

Employee Discount

Job summary

Bergdorf Goodman is seeking a Client Services Representative to deliver elevated, personalized service befitting a luxury retail experience on Fifth Avenue. You will anticipate client needs, resolve inquiries gracefully, and ensure discreet, warm, and seamless interactions reflective of our brand.

The role emphasizes hospitality excellence, collaboration with store leadership, and support for events and high-profile visits, maintaining operational precision and brand alignment across all client

Qualifications

• Elevated hospitality mindset and discretion.
• Service recovery expertise in luxury settings.
• Strong communication and interpersonal skills for client guidance.

Responsibilities

• Champion hospitality culture with discretion and warmth.
• Serve as first escalation point for complex service situations.
• Ensure flawless client interactions reflecting luxury standards.
• Partner with Docent Teams to align hospitality tone and floor coverage.
• Support event execution and high-profile visits with precision and discretion.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury service experience

Organizational skills

Communication skills

Team motivation

Policy adherence

Attention to detail

Cross-functional collaboration

Job description

Bergdorf Goodman is seeking a Client Services Representative to deliver elevated, personalized service befitting a luxury retail experience on Fifth Avenue. You will anticipate client needs, resolve inquiries gracefully, and ensure discreet, warm, and seamless interactions reflective of our brand.

The role emphasizes hospitality excellence, collaboration with store leadership, and support for events and high-profile visits, maintaining operational precision and brand alignment across all client