Luxury Client Services Specialist | White-Glove Experience

060 SAKS & CO LLC; United States; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, vision & dental

Employee discount

401(k) retirement plan

Disability insurance

Job summary

Bergdorf Goodman seeks a Client Services Representative to deliver elevated, personalized service that embodies the brand’s hospitality philosophy. You will be the primary contact for clients, balancing discretion, warmth and excellence in every interaction.

In this role, you will anticipate client needs, resolve inquiries gracefully, and coordinate with leadership to ensure flawless service and curbside operations in a luxury retail environment.

Qualifications

• Elevated hospitality mindset.
• Service recovery expertise.
• Emotional intelligence demonstrated in client interactions.
• Experience in luxury hospitality or high-touch service environments.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve.
• Support event execution and high profile visits with precision and discretion as needed.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury hospitality experience

Organizational skills

Communication skills

Attention to detail

Job description

Bergdorf Goodman seeks a Client Services Representative to deliver elevated, personalized service that embodies the brand’s hospitality philosophy. You will be the primary contact for clients, balancing discretion, warmth and excellence in every interaction.

In this role, you will anticipate client needs, resolve inquiries gracefully, and coordinate with leadership to ensure flawless service and curbside operations in a luxury retail environment.