Luxury Client Experience & Retail Lead

View Cleaners; Irvine (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

View Cleaners in Orange County, CA, is seeking a Client Relationship Manager to deliver exceptional customer experiences while supporting day-to-day operations across our retail and home-delivery services. You will lead client relationships, coach a customer service team, coordinate store operations, and contribute to marketing and reporting efforts.

Candidates should have strong communication, leadership, and problem-solving in a luxury service environment.

Qualifications

• Proven experience in customer relationship management and team leadership.
• Proven ability to manage retail operations and admin tasks.
• Experience supporting home delivery and marketing initiatives.

Responsibilities

• Build relationships with retail and home delivery clients.
• Oversee daily retail store operations and ensure on-time garment processing.
• Train and coach customer service representatives.
• Coordinate HR docs, payroll prep, and reporting.
• Support marketing campaigns and customer outreach.

Skills

Exceptional customer service

Relationship-building

Verbal and written communication

Leadership and coaching

Conflict resolution

Organizational and project management

Multitasking in fast-paced environment

CRM software

Tools

POS systems

Microsoft Office

Email platforms

Job description

View Cleaners in Orange County, CA, is seeking a Client Relationship Manager to deliver exceptional customer experiences while supporting day-to-day operations across our retail and home-delivery services. You will lead client relationships, coach a customer service team, coordinate store operations, and contribute to marketing and reporting efforts.

Candidates should have strong communication, leadership, and problem-solving in a luxury service environment.