Luxury Client Experience Manager

View-Cleaners; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

View Cleaners in Orange County offers a Client Relationship Manager role focused on delivering an exceptional customer experience across retail and home delivery services. This role blends client relationship management, store operations, admin support, team coaching, and business development.

The position emphasizes VIP client engagement, coordinating with production and delivery teams, and mentoring customer service staff to uphold luxury garment care standards.

Qualifications

• Exceptional customer service and relationship-building skills.
• Strong verbal and written communication.
• Leadership and coaching abilities.
• Organizational and project management skills.
• Proficient with Microsoft Office, POS systems, and CRM software.
• Attention to detail and problem-solving mindset.
• Ability to multitask in a fast-paced environment.
• Retail or service industry experience preferred.

Responsibilities

• Build strong relationships with retail and home delivery clients.
• Greet customers promptly and professionally.
• Resolve client concerns and garment claims quickly.
• Follow up on delayed orders and special requests.
• Develop relationships with VIP and high-value clients.
• Increase client retention through personalized service.
• Generate referral business and online reviews.
• Oversee daily retail operations and ensure timely processing.
• Reconcile cash drawers and deposits.
• Coordinate with production and delivery teams.
• Train and mentor Customer Service Representatives.
• Create schedules and manage timekeeping.
• Support payroll and HR documentation.
• Assist marketing campaigns and social media outreach.
• Promote Home & Office Pickup and Delivery service.
• Identify opportunities to grow sales.

Skills

Customer service

Relationship building

Leadership

Communication

Time management

Problem solving

CRM software

Microsoft Office

POS systems

Tools

CRM software

POS systems

Microsoft Office

Job description

View Cleaners in Orange County offers a Client Relationship Manager role focused on delivering an exceptional customer experience across retail and home delivery services. This role blends client relationship management, store operations, admin support, team coaching, and business development.

The position emphasizes VIP client engagement, coordinating with production and delivery teams, and mentoring customer service staff to uphold luxury garment care standards.