Luxury Client Experience & Hospitality Coordinator

Richemont Iberia SL; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Wellness reimbursement

Job summary

Jaeger-LeCoultre in New York seeks a Guest Experience & Hospitality partner to welcome clients with refined service, manage boutique operations, and support sales teams. You will organize client events, maintain CRM records, and ensure the boutique reflects Maison standards.

Strong hospitality background and excellent communication are essential for success in a fast-paced luxury environment. Role requires weekend availability and teamwork to enhance client satisfaction and loyalty.

Qualifications

• Experience in hospitality and luxury retail.
• Excellent customer service and communication skills required.
• Proficiency in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver an exceptional welcome to every client and maintain outstanding hospitality.
• Assist Sales Associates during presentations and prepare product materials.
• Coordinate client appointments and manage CRM data entry and reporting.

Skills

Hospitality experience

Customer service

Computer skills

Multilingual

Tools

SAP

Microsoft Office

Job description

Jaeger-LeCoultre in New York seeks a Guest Experience & Hospitality partner to welcome clients with refined service, manage boutique operations, and support sales teams. You will organize client events, maintain CRM records, and ensure the boutique reflects Maison standards.

Strong hospitality background and excellent communication are essential for success in a fast-paced luxury environment. Role requires weekend availability and teamwork to enhance client satisfaction and loyalty.