Luxury Watch Sales & Client Experience Specialist

Watchfinder; New York (NY); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Volunteer days

Job summary

Richemont is seeking a Luxury Retail Specialist in New York to host clients, nurture relationships, and showcase our range of services including part-exchange. You will lead with exceptional client care, build a personal clientele, and act as a brand ambassador for the boutique.

The role emphasizes personalized service, luxury etiquette, and collaboration with a boutique team to uphold global standards while driving sales and customer satisfaction.

Qualifications

• Background in sales or hospitality preferred.
• Strong team player mindset.
• Excellent communicator with ability to develop strong networks.
• Curious and resourceful. Able to work independently on the sales process.
• Result oriented and driven.
• Accountable and reliable.
• Able to handle a large diversity of tasks in a timely manner, very organized and disciplined.
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalised customer experience.
• Find ever new and creative means to exceed client’s expectations.
• Introduce clients to the different services that we offer, including the part-exchange service, maintaining a high level of experience to the clients.
• Developing personal clientele through effective use of the selling skills, proactive client outreach (CRM).
• Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.
• Act as a brand ambassador inside and outside the boutique.
• Maintain the boutique according to the global operating standards.
• Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.
• Lead the appraisal process of timepieces that involve a part-exchange. Ensuring that all the necessary processes are followed accurately for the end user to make an assumption.

Skills

Sales experience

Hospitality

Excellent communicator

Team player

Curious

Resourceful

Independent

Result oriented

Accountable

Organized

Outgoing

Empathetic

Job description

Richemont is seeking a Luxury Retail Specialist in New York to host clients, nurture relationships, and showcase our range of services including part-exchange. You will lead with exceptional client care, build a personal clientele, and act as a brand ambassador for the boutique.

The role emphasizes personalized service, luxury etiquette, and collaboration with a boutique team to uphold global standards while driving sales and customer satisfaction.