Client Experience Coordinator

Jaeger-LeCoultre; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

401(k) with employer match

Wellness reimbursement

Paid time off

Job summary

Jaeger-LeCoultre in New York City seeks a Client Experience & Hospitality ambassador to create memorable visits, welcome clients, and deliver refined hospitality. You will anticipate needs, coordinate appointments, and assist Sales Associates during presentations, ensuring a seamless boutique experience.

Collaborate with the Atelier d’Antoine team to deliver unique watchmaking experiences, organize events, maintain luxury standards, and manage hospitality supplies.

Qualifications

• Prior hospitality or luxury retail experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Assist Sales Associates during sales presentations to facilitate a seamless client experience.
• Organize and execute in-boutique client events and activations.
• Prepare client appointments and maintain CRM data input and reporting.
• Handle client inquiries via telephone and email with discretion.
• Oversee daily boutique traffic and assist with appointment scheduling.

Skills

Hospitality experience

Excellent communication

Customer service

SAP knowledge

Multilingual

Tools

Microsoft Office

CRM software

Job description

Client Experience & Hospitality

• Create exceptional and lasting memories.
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit.
• Anticipate guest needs, ensuring a personalized and refined experience.
• Utilize the rich history and storytelling of Jaeger-LeCoultre to enhance the client experience.
• Offer hospitality services (refreshments, food, comfort) with attention to detail.
• Assist and support Sales Associates during sales presentations to facilitate seamless experience (e.g., running product, gathering sales accessories, gift wrapping, client data capture).
• Assist in organizing and executing in-boutique client events and activations.
• Together with the Watchmaker, deliver a unique watchmaking experience in the Atelier d’Antoine.
• Client Engagement & Support
• Oversee flow of daily boutique traffic, assisting with appointment scheduling and walk-in management.
• Prepare client appointments, ensuring smooth coordination between Sales Associates and clients.
• Maintain accurate client records and assist with CRM data input and reporting.
• Handle telephone and email inquiries with discretion and professionalism.
• Operational Excellence
• Ensure boutique environment meets Maison standards of presentation and ambiance.
• Manage hospitality offer and supplies (drinkware, serveware, menus, drinks).
• Assist with organization and tracking of client experience tools (gifts, selling tools, catalogs).
• Partner with boutique team to ensure proper movement of product in/out of the boutique – shipments, transfers, consignments, while following the correct procedure.
• Assist with daily inventory counts and participate in daily opening/closing
• Partner with management and sales team to improve client satisfaction and loyalty.
• Maison/Industry Knowledge
• Develop a deep and fundamental knowledge of Jaeger-LeCoultre heritage and values.
• Understand and comply with security and operational procedures.
• Gather industry insights and news from the community and competition.

WHAT ABOUT YOU?

• Previous experience in hospitality industry, luxury retail is a plus,
• Excellent computer skills (Microsoft Office), SAP knowledge is a plus
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Collaborative approach with the ability to foster team spirit with a “can do” attitude
• Must be available to work retail hours including weekends

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ». Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $23 - $25 hourly.

Salary will be negotiated based on relevant skills and experience.