Luxury Client Experience Concierge

Jet Access; Zionsville (IN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Generous benefits

Paid vacation and holidays

Excellent training programs

Discounted flight training

Job summary

Jet Access is a family‑owned private aviation company delivering white‑glove, personalized service across aircraft management, charter, maintenance, and FBO operations. The Client Experience Representative greets clients, coordinates concierge services, and ensures every interaction reflects our premium standard.

This fully on‑site role at Jet Access locations requires exceptional communication, a valid driver's license, and the ability to multitask in a fast‑paced environment while upholding

Qualifications

• High school diploma or GED equivalent required.
• Valid state driver's license required.
• Exceptional interpersonal, verbal, and written communication skills with natural warmth and professionalism.
• Strong attention to detail with the ability to multitask in a fast-paced environment without compromising service quality.
• Proficient computer skills with the ability to learn new systems quickly; experience with Point of Sale platforms is a plus.
• Team-oriented approach with the ability to collaborate across departments.
• Professional appearance and integrity in representing the Jet Access brand.

Responsibilities

• Deliver proactive, personalized service to all general aviation clients, anticipating needs and preferences.
• Create memorable moments through genuine hospitality and attention to detail that make clients feel valued.
• Build lasting client relationships by learning preferences and exceeding expectations.
• Respond to client questions and resolve concerns with composure, empathy, and a solutions-focused approach.
• Coordinate white-glove concierge services including luxury hotel accommodations, catering, and ground transportation.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Computer skills

Teamwork

Professional appearance

Education

High school diploma or GED

Tools

X1 FBO

Job description

Jet Access is a family‑owned private aviation company delivering white‑glove, personalized service across aircraft management, charter, maintenance, and FBO operations. The Client Experience Representative greets clients, coordinates concierge services, and ensures every interaction reflects our premium standard.

This fully on‑site role at Jet Access locations requires exceptional communication, a valid driver's license, and the ability to multitask in a fast‑paced environment while upholding