Aviation Concierge: Elevate Private Flight Experience

BellAir; Englewood (CO); On-site; USD 53,000 - 74,000; Full time

Job summary

Jet Linx is seeking a Concierge to deliver timely, accurate information to clients and uphold Jet Linx Standards. The on-site base representative ensures a smooth flight experience from booking to invoicing, greeting arrivals and departures, and coordinating with Flight Operation to meet service standards.

The role requires 2+ years of aviation service or customer service experience, flexibility to work nights, weekends, and holidays, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree or 2+ years’ experience in an aviation service role.
• 2+ years of professional customer service experience required.
• Aviation industry experience or interest preferred.

Responsibilities

• Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
• Plan and manage active trips for clients following the Jet Linx Service Standards.
• Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
• Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Provide internal and external follow-up to resolve any service failures appropriately.
• Perform Concierge base duties as needed.
• Regular and predictable on-site attendance required.
• Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Flexibility

Teamwork

Confidentiality

Initiative

Multi-tasking

Adaptability

Aviation industry interest

Education

Bachelor’s degree

Aviation service experience

Tools

Microsoft Office Suite

Job description

Jet Linx is seeking a Concierge to deliver timely, accurate information to clients and uphold Jet Linx Standards. The on-site base representative ensures a smooth flight experience from booking to invoicing, greeting arrivals and departures, and coordinating with Flight Operation to meet service standards.

The role requires 2+ years of aviation service or customer service experience, flexibility to work nights, weekends, and holidays, and proficiency with Microsoft Office.