Luxury Client Concierge & Stylist

Chloé; New York (NY); Presencial; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Descripción de la vacante

Chloé in New York City is seeking a dedicated stylist to welcome guests, act as a trusted advisor, and contribute to a flawless in-store experience.

You will deliver exceptional customer service, build long-term relationships, and use clienteling tools to capture data and tailor outreach while aligning with CRM and sales targets.

We offer comprehensive benefits and a generous compensation package, with an hourly rate between $21 and $24, based on skills and experience.

Responsabilidades

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities
• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards
• Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Descripción del empleo

Chloé in New York City is seeking a dedicated stylist to welcome guests, act as a trusted advisor, and contribute to a flawless in-store experience.

You will deliver exceptional customer service, build long-term relationships, and use clienteling tools to capture data and tailor outreach while aligning with CRM and sales targets.

We offer comprehensive benefits and a generous compensation package, with an hourly rate between $21 and $24, based on skills and experience.