Stylist

Chloé; Costa Mesa (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, dental, drug, and vision plans

Life insurance & disability

RRSP with employer match

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Job summary

Richemont’s Chloé brand seeks a stylist in Costa Mesa to welcome guests and act as a trusted advisor, delivering memorable experiences. You will build lasting client relationships through personalized service and active use of clienteling tools to meet CRM targets.

The role emphasizes omnichannel collaboration, achieving store KPIs, and participating in trainings while maintaining an exceptional store environment and strong after‑sales support.

Qualifications

• Experience in luxury retail or clienteling preferred.
• Strong communication and relationship-building skills required.
• Ability to meet CRM targets and contribute to campaigns.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships.
• Implements personalized reach-out campaigns using clienteling tools to complete CRM tasks.
• Knows portfolio of customers, including VVICs and VICs.
• Delivers strong sales and KPIs, participates in trainings and commercial activities.
• Maintains impeccable store environment and supports after-sales service.

Skills

Customer service

CRM targets

Sales & KPIs

Clienteling

Tools

CRM tools

Job description

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont.

• company sponsored health, dental, drug, and vision programs
• income protection solutions including life insurance, disability benefits, and the RRSP program with employer match
• paid time off
• a maternity leave top-up program
• access to the employee assistance program
• volunteer days off, supporting initiatives that drive change

At Richemont, We Craft the Future!

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.