Luxury Client Concierge & Outreach Specialist

Springer; Portland (ME); A distancia; USD 32.000 - 39.000; Jornada completa

Descripción de la vacante

Springer's Jewelers is seeking a Client Connections Specialist for a remote, full-time role in the United States. You will engage clients by phone, text, and email, crafting personal messages that reflect each client’s history and milestones, and invite the next steps with a Client Advisor.

You will schedule appointments, handle overflow inquiries with warmth, maintain client data, and use AI tools to stay efficient while preserving a personal tone. Eastern Time alignment required.

Formación

• 1–2 years in clienteling, sales, concierge, hospitality, client service, or luxury retail.
• Polished phone presence and clear writing.
• Ability to personalize outreach so clients feel known and valued.
• Strong organization and goal-driven mindset.

Responsabilidades

• Reach out to clients by phone, text, and email around events and gifting.
• Schedule appointments with appropriate Advisor and store; assist re-scheduling.
• Handle overflow inquiries with warmth; connect clients to the right person.
• Maintain accurate client data and respect communication preferences.

Conocimientos

Clienteling

Phone presence

Written communication

CRM familiarity

Educación

High school diploma

Business/Marketing coursework

Herramientas

S2K

Clientbook

Calendly

Descripción del empleo

Springer's Jewelers is seeking a Client Connections Specialist for a remote, full-time role in the United States. You will engage clients by phone, text, and email, crafting personal messages that reflect each client’s history and milestones, and invite the next steps with a Client Advisor.

You will schedule appointments, handle overflow inquiries with warmth, maintain client data, and use AI tools to stay efficient while preserving a personal tone. Eastern Time alignment required.