Remote Client Concierge & Outreach Specialist

Springer's Jewelers; Portland (ME); A distancia; USD 35.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit-sharing bonus

Remote position

Flexible schedule

Descripción de la vacante

Springer's Jewelers is seeking a Client Connections Specialist who works remotely to maintain personal connections with clients by phone, text, and email. You will craft invitations that feel personal, schedule appointments with the right advisor, and ensure no client is left without a next step.

The ideal candidate has 1–2 years in clienting or luxury retail, excels in warm communication, and is comfortable with CRM and scheduling tools.

Formación

• 1–2 years in clienteling, sales, concierge, hospitality, client service, or luxury retail
• Jewelry or luxury experience is a big plus
• Strong phone presence and written communication
• Organized with daily activity goals
• Comfort with CRMs and scheduling tools, including AI tools

Responsabilidades

• Reach out to clients by phone, text, and email around events and occasions
• Write thoughtful personal messages that invite engagement
• Schedule appointments with the right advisor and store
• Handle overflow calls with warmth and care
• Keep client data accurate and respect communication preferences
• Share client feedback to help improve outreach

Conocimientos

Clienteling

Sales

Concierge

Hospitality

Luxury retail

Jewelry experience

Educación

High school diploma

Herramientas

CRMs

Clientbook

S2K

Calendly

Scheduling tools

Descripción del empleo

Springer's Jewelers is seeking a Client Connections Specialist who works remotely to maintain personal connections with clients by phone, text, and email. You will craft invitations that feel personal, schedule appointments with the right advisor, and ensure no client is left without a next step.

The ideal candidate has 1–2 years in clienting or luxury retail, excels in warm communication, and is comfortable with CRM and scheduling tools.