Luxury Jewelry Sales Specialist & Client Concierge

Shelle Jewelers, Inc.; Northbrook (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

Northbrook, IL luxury jewelry firm is seeking an experienced sales professional to cultivate a high-value client book and deliver concierge-level service in-store. You will build relationships, identify client needs, recommend jewelry and watches, and drive personal sales goals while supporting a collaborative showroom team.

The role requires at least 3 years in jewelry or luxury retail, excellent communication, a polished demeanor, and the ability to work Saturdays and some holidays in person

Qualifications

• Minimum of 3 years of jewelry industry experience.
• Proven track record of success in jewelry or luxury retail sales.
• Excellent communication and interpersonal skills.
• Professional, polished demeanor and strong relationship-building skills.
• Self-motivated, accountable and driven to succeed.

Responsibilities

• Build and maintain long-term relationships with clients and develop a personal book of business
• Deliver a personalized, concierge-level experience throughout the sales process
• Identify client needs and provide knowledgeable recommendations on jewelry, watches, and custom design
• Develop new clientele through networking, referrals, follow-up, and proactive outreach
• Meet and exceed individual sales goals while contributing to overall team success
• Maintain strong product knowledge and stay current on jewelry and luxury retail trends
• Collaborate with team members and leadership to provide exceptional client service
• Process sales transactions accurately and professionally
• Assist with repair intake and other client service needs
• Maintain a polished, professional, and inviting showroom environment
• Participate in ongoing training and professional development
• Ability to work in person at our Northbrook, IL location

Skills

Client relationships

Sales experience

Communication

Interpersonal skills

Self-motivated

Education

High school diploma or equivalent

Job description

Northbrook, IL luxury jewelry firm is seeking an experienced sales professional to cultivate a high-value client book and deliver concierge-level service in-store. You will build relationships, identify client needs, recommend jewelry and watches, and drive personal sales goals while supporting a collaborative showroom team.

The role requires at least 3 years in jewelry or luxury retail, excellent communication, a polished demeanor, and the ability to work Saturdays and some holidays in person