Luxury Jewelry Repair & Service Coordinator

MaineGuide; Bath (ME); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible schedule

Health insurance

Paid time off

401(k)

Job summary

Springer\'s Jewelers in Bath, ME is seeking a Jewelry Repair Coordinator to oversee repairs from intake to completion, coordinating with clients, in-house jewelers, and external vendors to ensure accurate descriptions, timing, and quality. The role emphasizes organization, attention to detail, and strong communication across teams, with a Tuesday–Saturday schedule and in-person work.

Join a family-rooted luxury retailer focused on exceptional client care and craftsmanship, offering comprehensive

Qualifications

• High school diploma or equivalent.
• Experience in jewelry repair coordination, service intake, or related service roles that supports accurate repair planning and follow-through.
• Working knowledge of jewelry terminology and repair considerations to support quality control and service decisions.
• Strong organizational skills and attention to detail to manage multiple repairs and documentation requirements.
• Effective communication and time management skills to support coordination across teams and vendors.
• Ability to work collaboratively in a team-based service environment.
• Ability to handle small, detailed items with care and precision.
• Ability to communicate effectively in person, by phone, and in writing.
• Visual acuity required for inspection of jewelry and service documentation.
• Flexibility to support extended hours during peak seasons or business needs.
• Flexibility to support extended hours during events, holidays, and peak business periods.

Responsibilities

• Manage jewelry repairs from intake through completion, ensuring accurate documentation, coordination, and follow-through.
• Coordinate outgoing repairs to internal jewelers or approved external vendors, including preparation of descriptions, instructions, images, pricing, and shipping materials.
• Serve as a point of contact for clients and internal teams regarding jewelry repair estimates, timelines, and status updates.
• Educate clients on repair options and service considerations to support informed decision-making.
• Maintain organized service documentation, including repair histories, vendor information, and quality control status.
• Support ordering, receiving, and stocking of service parts and tools as required.
• Assist sales and service team members with on-site service needs such as sizing, intake support, and minor service coordination when assigned.
• Maintain appropriate service coverage by coordinating with team members and the Client Experience Coordinator.
• Support time-sensitive or rush service requests through accurate coordination and communication.
• Utilize Springer's technology platforms and adhere to established documentation, reporting, and meeting rhythms.

Skills

Jewelry repair coordination

Client communication

Organizational skills

Attention to detail

Time management

Team collaboration

Careful handling of small items

Written and verbal communication

Education

High school diploma or equivalent

Job description

Springer\'s Jewelers in Bath, ME is seeking a Jewelry Repair Coordinator to oversee repairs from intake to completion, coordinating with clients, in-house jewelers, and external vendors to ensure accurate descriptions, timing, and quality. The role emphasizes organization, attention to detail, and strong communication across teams, with a Tuesday–Saturday schedule and in-person work.

Join a family-rooted luxury retailer focused on exceptional client care and craftsmanship, offering comprehensive