Luxury Client Care & Service Coordinator

LVMH Group; New York (NY); On-site; USD 31,037 - 41,989; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Tiffany & Co. in New York seeks a Client Care Representative at The Landmark to support the full client service journey, including intake, repairs, and updates. You will manage service orders, assist with stock handling, and partner with Client Advisors to enhance client experiences.

2+ years in an administrative role, strong communication, and analytical skills are required; flexibility for evenings and weekends is expected.

Qualifications

• Minimum 2 years in an administrative business environment.
• Excellent verbal and written communication skills.
• Strong analytical and organizational abilities.

Responsibilities

• Process and monitor service orders in internal systems to ensure timely progress.
• Support client journey from intake to updates and final pickup with clear communication.
• Assist repairs by applying product knowledge and guiding service options.
• Resolve service issues with empathy and discretion to uphold brand trust.
• Collaborate with Client Advisors to drive Sales to Service and client re-engagement.
• Maintain strong internal communication with leadership for consistent service.

Skills

Administrative experience

Strong communication

Analytical skills

Microsoft Office

Flexible hours

Education

Bachelor's degree

Tools

Microsoft Office Suite

Internal systems

Job description

Tiffany & Co. in New York seeks a Client Care Representative at The Landmark to support the full client service journey, including intake, repairs, and updates. You will manage service orders, assist with stock handling, and partner with Client Advisors to enhance client experiences.

2+ years in an administrative role, strong communication, and analytical skills are required; flexibility for evenings and weekends is expected.