Client Care & Operations Specialist

Tiffany & Co.; New York (NY); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

The Landmark at Tiffany & Co. is seeking a Client Care Representative to support the full client service journey, from welcome to repair intake and final pickup. This role blends client interaction with back‑of‑house operations to ensure a seamless experience.

You will manage service orders, assist with repairs, and collaborate with Client Advisors to drive personalized service and elevated client relationships. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• 2 years of experience in an administrative business environment.
• Strong verbal and written communication.
• Strong analytical skills.
• Proficient in Microsoft Office applications.
• Available to work flexible hours including evenings, weekends, holidays, and overtime.
• Must have authorization to work in the United States.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day needs.
• Ability to connect with Tiffany clients.

Responsibilities

• Process, update, and monitor service orders using internal systems.
• Handle merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency.
• Resolve stock discrepancies and floor negatives the same day to maintain operations.
• Ensure inventory handling adheres to Tiffany’s standards and audit goals.
• Maintain awareness of merchandise flow and manage client-owned and borrowed product.
• Serve as a key contact for clients throughout the service journey and provide timely updates.
• Assist repair services with product knowledge and guide clients through service options.
• Resolve service concerns with empathy and discretion, and escalate when needed.
• Collaborate with Client Advisors to tailor each client experience and drive satisfaction.
• Support Sales-to-Service initiatives and re-engagement opportunities.

Skills

Administrative

Verbal comms

Written comms

Analytical skills

MS Office

Flexibility

Education

College degree

Job description

The Landmark at Tiffany & Co. is seeking a Client Care Representative to support the full client service journey, from welcome to repair intake and final pickup. This role blends client interaction with back‑of‑house operations to ensure a seamless experience.

You will manage service orders, assist with repairs, and collaborate with Client Advisors to drive personalized service and elevated client relationships. Flexibility to work evenings, weekends, and holidays is required.