Client Care & Operations Specialist — Flexible Hours

Tiffany & Co.; New York (NY); On-site; USD 31,684 - 41,328; Full time

Job summary

Tiffany & Co. is hiring a Client Care Representative for The Landmark in New York. The role blends client interaction with operations, including welcoming clients, managing repairs, and maintaining efficient processes.

Responsibilities cover service, inventory control, and collaboration with Client Advisors to enhance the customer journey. Flexibility for evenings, weekends, and overtime is required.

Qualifications

• 2 years of prior experience in an administrative business environment.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Proficient in Microsoft applications.
• Must be available to work flexible hours, including evenings, weekends, holidays, and overtime.
• Ability to connect with Tiffany clients.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day‑to‑day business needs.
• Must have authorization to work in the United States.

Responsibilities

• Accurately process, update, and monitor service orders using internal systems, ensuring timely movement through each stage.
• Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back‑of‑house efficiency.
• Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations.
• Ensure all inventory is handled in accordance with Tiffany's operational standards to support 85%+ audit compliance.
• Maintain awareness of merchandise flow and securely manage client‑owned and borrowed product.
• Serve as a key point of contact for clients throughout the service journey, ensuring timely, clear, and professional communication.
• Support repair services by showcasing product knowledge during take‑in and guiding clients through service options.
• Resolve service concerns and escalations with empathy, urgency, and discretion, reinforcing brand trust.
• Collaborate with Client Advisors to anticipate client needs and personalize each experience.
• Contribute to overall service excellence by maintaining a Net Promoter Score of 80%+ and achieving a 75%+ charge rate on repair services.
• Partner with Client Advisors to drive the Sales to Service program by identifying client needs, collecting service insights, and encouraging re‑engagement.
• Use service interactions as opportunities to support future sales and clienteling efforts.
• Support outreach to clients and align them with appropriate Client Advisors to maximize relationship‑building and potential transactions.
• Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience across all touchpoints.

Skills

Administrative experience

Strong communication

Analytical skills

Microsoft Office

US work authorization

Education

College/university degree

Tools

Microsoft Office

Job description

Tiffany & Co. is hiring a Client Care Representative for The Landmark in New York. The role blends client interaction with operations, including welcoming clients, managing repairs, and maintaining efficient processes.

Responsibilities cover service, inventory control, and collaboration with Client Advisors to enhance the customer journey. Flexibility for evenings, weekends, and overtime is required.