Luxury Client Advisor - Commissioned Style & Sales

Max Mara Fashion Group; Beverly Hills (CA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Competitive commission opportunities

Transit and parking support

Job summary

MaxMara in Beverly Hills is seeking a Client Experience & Customer Service professional to act as a trusted style advisor, supporting stylists and stepping in when store management is absent. You will build client confidence through interactive selling and proactively grow a loyal client book.

The role requires a strong track record in luxury retail, exceptional interpersonal skills, and the ability to work both independently and in a team.

Qualifications

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• RTW and/or footwear experience a plus.
• Proven success in luxury or high-end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team-based environment.

Responsibilities

• Act as a trusted style and brand advisor, supporting stylists and stepping in when store management is absent.
• Build client confidence through engaging, interactive, and relationship-driven selling experiences.
• Proactively acquire new clients while nurturing and retaining an existing client book, meeting conversion and loyalty goals.
• Resolve client concerns swiftly and professionally, prioritizing satisfaction and brand integrity.
• Anticipate client needs and exceed expectations.
• Consistently achieve or exceed individual and store sales goals, including KPI targets.
• Maximize every client interaction to drive long-term loyalty and repeat business.
• Maintain a polished, positive presence while supporting company initiatives.

Skills

Luxury retail experience

Clienteling & relationship-building

Strong communication skills

Team collaboration

Tools

POS systems

Job description

MaxMara in Beverly Hills is seeking a Client Experience & Customer Service professional to act as a trusted style advisor, supporting stylists and stepping in when store management is absent. You will build client confidence through interactive selling and proactively grow a loyal client book.

The role requires a strong track record in luxury retail, exceptional interpersonal skills, and the ability to work both independently and in a team.