Luxury Client Advisor & Brand Ambassador

Marni; Los Angeles (CA); In loco; USD 28.000 - 30.000; Tempo pieno

Descrizione del lavoro

Marni in Los Angeles seeks a Client Advisor to deliver a personalized luxury shopping experience and drive store sales. You will manage a growing client portfolio, leverage CRM to track preferences, and invite clients to exclusive events and private appointments.

The role requires strong communication, product knowledge, and a flexible retail schedule, including weekends and holidays. As a brand ambassador, you will stay current on collections, materials, pricing, and availability, and use

Competenze

• 2+ years of selling experience; Fashion or Retail experience preferred.
• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred
• Demonstrated ability to achieve sales goals and deliver exceptional service
• Verbal and written communication with active listening to determine business goals
• Excellent communication, interpersonal and relationship-building skills
• Commercial awareness and working understanding of retail KPIs
• Proficiency with CRM, POS, and clienteling platforms
• Strong organizational skills and attention to detail
• Availability to work a flexible retail schedule including weekends, holidays, and events
• Analytical and problem-solving abilities with strong attention to detail
• Strong project management and change management skills
• Applicants must be legally authorized to work in the United States and provide proof upon request

Mansioni

• Achieve or exceed individual sales goals and contribute to store objectives
• Know and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through
• Increase basket size through cross-selling and complete-look selling
• Use business and client insights to adjust selling strategies and share observations with Store Management
• Support product launches, events, and commercial activations
• Build and actively manage a high-quality client portfolio
• Use CRM and clienteling tools to record client preferences and follow-ups
• Conduct personalized outreach on new arrivals and seasonal collections
• Invite clients to appointments, private events, and brand experiences
• Acquire new clients through networking, referrals, events, and local partnerships
• Safeguard client confidentiality in line with policy and privacy requirements
• Create a welcoming, elevated experience aligned with brand positioning
• Maintain expert knowledge of current collections, materials, pricing, availability, and styling
• Convey the brand's heritage and design philosophy through storytelling
• Adapt selling approach to diverse client base and resolve concerns professionally
• Participate in product knowledge, selling skills and CRM training
• Maintain awareness of inventory and flag discrepancies; assist in stock transfers and holds
• Process POS transactions, returns, exchanges, repairs, and alterations
• Uphold visual merchandising and store procedures; assist with loss prevention and safety

Conoscenze

Sales experience

Customer service

Communication skills

Clienteling / relationship building

Analytical / KPI driven

Strumenti

CRM software

POS system

Clienteling tools

Descrizione del lavoro

Marni in Los Angeles seeks a Client Advisor to deliver a personalized luxury shopping experience and drive store sales. You will manage a growing client portfolio, leverage CRM to track preferences, and invite clients to exclusive events and private appointments.

The role requires strong communication, product knowledge, and a flexible retail schedule, including weekends and holidays. As a brand ambassador, you will stay current on collections, materials, pricing, and availability, and use