Luxury Client Experience Advisor | Competitive Commission

Max Mara Fashion Group; Town of Woodbury (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive commission opportunities

Transit and parking support

Job summary

Max Mara is seeking a client-focused luxury sales professional in the United States to act as a trusted style advisor, supporting stylists and stepping in for store management when needed.

You will build client confidence through interactive selling, proactively grow a client book, and consistently meet conversion and loyalty goals while upholding brand integrity and a polished store presence.

Qualifications

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• RTW and/or footwear experience a plus.
• Proven success in luxury or high-end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team-based environment.

Responsibilities

• Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management.
• Build client confidence through engaging, interactive, and relationship-driven selling experiences.
• Proactively acquire new clients while nurturing and retaining an existing client book, meeting conversion and loyalty goals.
• Resolve client concerns swiftly and professionally, prioritizing satisfaction and brand integrity.
• Anticipate client needs and exceed expectations.
• Consistently achieve or exceed individual and store sales goals, including KPI targets.
• Maximize every client interaction to drive long-term loyalty and repeat business.
• Maintain a polished, positive, professional presence while supporting company initiatives.

Skills

Retail experience

Luxury retail

Interpersonal skills

Organizational skills

Communication skills

Independent work

Job description

Max Mara is seeking a client-focused luxury sales professional in the United States to act as a trusted style advisor, supporting stylists and stepping in for store management when needed.

You will build client confidence through interactive selling, proactively grow a client book, and consistently meet conversion and loyalty goals while upholding brand integrity and a polished store presence.