Luxury Client Advisor — Commission & Style Expert

Max Mara Fashion Group; New York (NY); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive commission opportunities

Transit and parking support

Descripción de la vacante

MaxMara in New York seeks a Client Experience & Customer Service professional for a luxury retail role. You will act as a trusted style and brand advisor, supporting stylists and stepping in when store management is absent.

Build client confidence through engaging, relationship-driven selling. Proactively acquire new clients, nurture an existing client book, and consistently meet conversion and loyalty goals while upholding brand integrity.

Formación

• Minimum 2-4 years of retail experience, luxury retail strongly preferred.
• RTW and/or footwear experience a plus.
• Proven success in luxury or high-end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team-based environment.

Responsabilidades

• Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management
• Build client confidence through engaging, interactive, and relationship-driven selling experiences
• Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals
• Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity
• Anticipate client needs and exceed expectations without hesitation
• Consistently achieve or exceed individual and store sales goals, including all KPI targets
• Maximize every client interaction to drive long-term loyalty and repeat business
• Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives

Conocimientos

Retail experience

Luxury retail

Interpersonal skills

Communication

Team player

Herramientas

POS systems

Descripción del empleo

MaxMara in New York seeks a Client Experience & Customer Service professional for a luxury retail role. You will act as a trusted style and brand advisor, supporting stylists and stepping in when store management is absent.

Build client confidence through engaging, relationship-driven selling. Proactively acquire new clients, nurture an existing client book, and consistently meet conversion and loyalty goals while upholding brand integrity.