Luxury Client Advisor — Commission & Premium Service

Max Mara Fashion Group; New York (NY); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive commission opportunities

Transit and parking support

Zusammenfassung

MaxMara is seeking a Client Experience & Customer Service professional for Weekend MaxMara and MaxMara stores in New York. Deliver an elevated service reflecting our luxury positioning and drive sales through relationships and product knowledge.

You will act as a trusted advisor, build client loyalty, acquire new clients, and meet KPI targets while upholding brand standards and visual presentation. This fast-paced luxury environment rewards excellence.

Qualifikationen

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• Proven success in luxury or high‑end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team‑based environment.

Aufgaben

• Deliver an elevated, personalized client experience that reflects our luxury positioning.
• Act as a trusted style and brand advisor, supporting stylists and store management.
• Build client confidence through engaging, relationship-driven selling.
• Proactively acquire new clients while nurturing an existing book, meeting KPI targets.
• Resolve client concerns swiftly and professionally, prioritizing satisfaction and brand integrity.
• Maintain product knowledge to confidently advise clients and maintain brand standards.

Kenntnisse

Luxury retail

Interpersonal skills

Communication skills

Teamwork

Self-motivation

Product knowledge

Tools

POS systems

Jobbeschreibung

MaxMara is seeking a Client Experience & Customer Service professional for Weekend MaxMara and MaxMara stores in New York. Deliver an elevated service reflecting our luxury positioning and drive sales through relationships and product knowledge.

You will act as a trusted advisor, build client loyalty, acquire new clients, and meet KPI targets while upholding brand standards and visual presentation. This fast-paced luxury environment rewards excellence.