Client Advisor, Saks Fifth Avenue MaxMara + Weekend by MaxMara

Max Mara Fashion Group; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive commission opportunities

Transit and parking support

Job summary

MaxMara is seeking a Client Experience & Customer Service professional for Weekend MaxMara and MaxMara stores in New York. Deliver an elevated service reflecting our luxury positioning and drive sales through relationships and product knowledge.

You will act as a trusted advisor, build client loyalty, acquire new clients, and meet KPI targets while upholding brand standards and visual presentation. This fast-paced luxury environment rewards excellence.

Qualifications

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• Proven success in luxury or high‑end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team‑based environment.

Responsibilities

• Deliver an elevated, personalized client experience that reflects our luxury positioning.
• Act as a trusted style and brand advisor, supporting stylists and store management.
• Build client confidence through engaging, relationship-driven selling.
• Proactively acquire new clients while nurturing an existing book, meeting KPI targets.
• Resolve client concerns swiftly and professionally, prioritizing satisfaction and brand integrity.
• Maintain product knowledge to confidently advise clients and maintain brand standards.

Skills

Luxury retail

Interpersonal skills

Communication skills

Teamwork

Self-motivation

Product knowledge

Tools

POS systems

Job description

MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.

About Weekend MaxMara - MaxMara's contemporary sister brand:

Launched as an off‑shoot of the main Max Mara collection, as its name suggests, Weekend Max Mara offered an authentic wardrobe of sophisticated relaxed pieces and handsome outdoor wear for women seeking to look chic even in their free time. Beyond fashion and seasons, this new and empowering approach to casual wear was immediately well‑received by self‑confident women, who were increasingly carving out a position for themselves on the evolving social and work scene.

Benefits include:

• Competitive commission opportunities
• Transit and parking support

About the Role

Client Experience & Customer Service

• Deliver an elevated, personalized client experience that reflects Sak's service standards and MaxMara’s luxury positioning and Weekend MaxMara brand standards
• Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management
• Build client confidence through engaging, interactive, and relationship-driven selling experiences
• Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals
• Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity
• Anticipate client needs and exceed expectations without hesitation
• Consistently achieve or exceed individual and store sales goals, including all KPI targets
• Maximize every client interaction to drive long‑term loyalty and repeat business
• Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives

Team & Partnership

• Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners
• Support team success by sharing product knowledge, client insights, and best practices

Operations & Business Excellence

• Adhere consistently to all company policies, procedures, and operational standards
• Demonstrate working knowledge of POS systems and retail tools
• Communicate store‑related issues to the Store Manager when unable to resolve independently
• Perform opening and closing duties as required
• Utilize downtime effectively to support sales floor readiness, client follow‑up, and operational needs
• Uphold accountability for safeguarding company assets and minimizing shrink

Visual Standards & Product Knowledge

• Maintain a clean, organized, and visually elevated selling environment aligned with brand standards
• Ensure product presentation is consistently on brand and client ready
• Possess strong, up‑to‑date knowledge of all product categories to confidently advise clients

Required Skills & Experience

• Minimum 2–4 years of retail experience, luxury retail strongly preferred
• RTW and/or footwear experience a plus
• Proven success in luxury or high‑end retail environments
• Strong interpersonal, organizational, and communication skills
• Ability to work independently while thriving in a team‑based environment

Max Mara is an Equal Opportunity Employer. M/F/D/V