Luxury Client Advisor & Brand Ambassador

Prada Group; Orlando (FL); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Prada Group in Orlando, FL seeks a Client Advisor to embody the brand philosophy and deliver an extraordinary luxury shopping experience. You will guide clients through the world of Prada, Miu Miu and the group’s brands, uncover needs, build relationships, and drive personal sales and loyalty.

As a team player in a global luxury environment, you will stay informed on fashion trends, maintain pristine store presentation, and promote an Omni Channel approach to meet client expectations across

Formación

• Demonstrated passion for selling in a retail environment.
• Curiosity about luxury fashion, art and design.
• Experience building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Strong communication and interpersonal skills.
• Ambition, resilience, self-motivation and problem-solving.
• Passion and knowledge of managed product categories.
• Fluency in English; other languages are a plus.

Responsabilidades

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM to connect to the client and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues, fostering open and constructive communication.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales opportunities and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Handle customer complaints by liaising with the line manager when necessary.
• Maintain high standards of shop floor presentation and stock procedures.
• Contribute to a secure and theft-aware store environment.

Conocimientos

Passion for selling

Luxury/fashion knowledge

Building client relationships

Teamwork

Excellent communication

Ambition and resilience

Product knowledge

English proficiency

Descripción del empleo

Prada Group in Orlando, FL seeks a Client Advisor to embody the brand philosophy and deliver an extraordinary luxury shopping experience. You will guide clients through the world of Prada, Miu Miu and the group’s brands, uncover needs, build relationships, and drive personal sales and loyalty.

As a team player in a global luxury environment, you will stay informed on fashion trends, maintain pristine store presentation, and promote an Omni Channel approach to meet client expectations across