Luxury Client Advisor — Elevate Sales & Client Experience

Maison Margiela; Beverly Hills (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Maison Margiela seeks a Client Advisor in Beverly Hills to act as a brand ambassador and drive store sales through personalized service and deep product knowledge. This role builds lasting client relationships and contributes to the store’s commercial success.

You'll develop a high-quality client portfolio, use CRM tools for outreach, and participate in store initiatives, events, and launches, delivering an elevated brand experience in line with Maison Margiela's heritage.

Qualifications

• 2+ years of selling experience in fashion or retail.
• Ability to achieve sales goals and deliver exceptional service.
• Excellent communication and relationship-building skills.
• Proficiency with CRM, POS, and clienteling platforms.
• Legally authorized to work in the United States.

Responsibilities

• Achieve or exceed individual sales goals and contribute to store objectives.
• Know and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through.
• Increase basket size through cross-selling and complete-look selling.
• Use client data to tailor selling strategies and share observations with management.
• Support product launches, events, and brand activations.
• Build and actively manage a high-quality client portfolio.
• Conduct personalized outreach on new arrivals and special orders.
• Invite clients to appointments, private events, and brand experiences.

Skills

Clienteling

Relationship-building

Sales KPIs

Communication

Tools

CRM

POS

Clienteling platforms

Job description

Maison Margiela seeks a Client Advisor in Beverly Hills to act as a brand ambassador and drive store sales through personalized service and deep product knowledge. This role builds lasting client relationships and contributes to the store’s commercial success.

You'll develop a high-quality client portfolio, use CRM tools for outreach, and participate in store initiatives, events, and launches, delivering an elevated brand experience in line with Maison Margiela's heritage.