Luxury Cinema Server – Guest Experience & Upsell

Cinépolis Cinemas USA; Inglewood (CA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount on tickets and food

Gifts for milestone anniversaries

Job summary

Cinépolis USA is seeking friendly, customer-focused team members for our theater operations in California. The role centers on greeting guests, taking orders, delivering food and beverages, and upselling menu items while upholding safety and service standards.

You will work with the Vista POS system, pass certification requirements, and coordinate with the General Manager to ensure smooth screenings. This entry-level position offers growth, team discounts, and milestone gifts.

Qualifications

• Must be 18 years or older.
• 1+ years of full-service serving experience.
• ServSafe, Food Handler, and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude.
• Great communication skills with the ability to handle difficult and stressful situations and issues positively.
• Have integrity and can be counted on to the right thing.
• Flexible working hours including holidays and weekends.

Responsibilities

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System on time to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibly and returning to guests at appropriate times to limit disruptions to the films
• Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely
• Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Navigate guest complaints and assist with requests or direct them to proper res if unable to assist
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid, and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Support daily operations by cleaning theaters in between movie sessions and at the end of the night
• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned

Skills

Interpersonal skills

Analytical skills

Communication

Integrity

Experience: 1+ year full-service use

Age requirement: 18+

Flexibility

Customer service

Education

ServSafe certification

Food Handler certification

Alcohol certifications

Tools

Vista POS

Job description

Cinépolis USA is seeking friendly, customer-focused team members for our theater operations in California. The role centers on greeting guests, taking orders, delivering food and beverages, and upselling menu items while upholding safety and service standards.

You will work with the Vista POS system, pass certification requirements, and coordinate with the General Manager to ensure smooth screenings. This entry-level position offers growth, team discounts, and milestone gifts.