Catering & Events Lead — Elevate Guest Experiences

Sage Restaurant Group; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discounts at Sage Hotels

Health Coverage

Commuter Benefits

Meal per shift

Job summary

Hotel Commonwealth in Boston’s Fenway region seeks an experienced Catering & Events leader to oversee daily catering and group planning, ensuring customer satisfaction and adherence to SOPs.

You will guide catering managers, review BEOs, and develop key accounts while applying yield techniques to boost revenue, all within Sage Hospitality Resources’ culture of warmth, expertise, and independence.

Qualifications

• Working knowledge of banquet/catering food and beverage service and operations.
• Knowledge of computer equipment.
• Knowledge of general sales techniques, yield management, and customer service skills.

Responsibilities

• Supervise catering/coordinator/event planning managers and related staff; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Review Banquet Event Orders and group resumes with customers, to review changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review banquet checks to ensure accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare daily gratuities and payroll, ensuring accurate reporting to the Controller's department.
• Maximize current hotel key accounts by identifying and capturing revenue growth opportunities.
• Plan and implement an on-going Targeted Account Development “hit list” to create new revenue and contracts.
• Continually target and prospect for new business through telemarketing, creativity and innovation.
• Utilize yield management techniques by negotiating room rates and function space to enhance financial performance.

Skills

Banquet/Catering Knowledge

Computer Skills

Sales Techniques

Yield Management

Customer Service

Education

Post-secondary education

Job description

Hotel Commonwealth in Boston’s Fenway region seeks an experienced Catering & Events leader to oversee daily catering and group planning, ensuring customer satisfaction and adherence to SOPs.

You will guide catering managers, review BEOs, and develop key accounts while applying yield techniques to boost revenue, all within Sage Hospitality Resources’ culture of warmth, expertise, and independence.