Lead Luxury Cashier: Expert Service & Insider Program

Tapestry, Inc.; North Carolina; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Cashier to deliver exceptional service at the cashwrap and act as a brand ambassador, upholding Coach Service standards. You will support the team, process transactions, returns, and repairs, while ensuring accuracy and a welcoming store atmosphere.

Ideal candidates have 1+ years in cashier/retail roles, with luxury retail experience preferred, and solid English skills. Flexibility for nights, weekends, and peak seasons is required.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Retail experience

English proficiency

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach is seeking a Lead Cashier to deliver exceptional service at the cashwrap and act as a brand ambassador, upholding Coach Service standards. You will support the team, process transactions, returns, and repairs, while ensuring accuracy and a welcoming store atmosphere.

Ideal candidates have 1+ years in cashier/retail roles, with luxury retail experience preferred, and solid English skills. Flexibility for nights, weekends, and peak seasons is required.