Luxury Brand Experience & Community Engagement Lead

Exemplar Luxury Group; Charlotte (NC); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits (critical illness,等

Job summary

Exemplar Luxury Group is seeking a Customer Experience Manager to activate relationship selling, retention, and activation strategies at the store level. You will lead branding, events, and community engagement on-site and report to the General Manager.

Responsibilities include planning and executing events, managing budgets and communications, and developing programs to deepen client relationships, including Private Client Relations, with a focus on ROI and selling goals.

Qualifications

• 4+ years of relevant experience.
• History of building, leading, motivating, and coaching teams.
• Ability to synthesize data to determine relevant actions.
• Experience presenting at the executive level.
• Proficiency with tools including social media, Google Suite, Tableau, and CONNECT.
• Experience with InDesign.

Responsibilities

• Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership.
• Manage scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event.
• Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners.
• Partner with Regional Director to create seasonal strategies to support business.
• Develop community relationships with philanthropic organizations, social groups, and corporate partnerships.
• Generate excitement around the Brand by creating inviting activations and events with a commercial mindset to achieve ROI and selling goals.

Skills

Client relationship management

Brand experience

Event planning

Data analysis

Executive presenting

Social media

Google Suite

Tableau

InDesign

Tools

CONNECT

Job description

Exemplar Luxury Group is seeking a Customer Experience Manager to activate relationship selling, retention, and activation strategies at the store level. You will lead branding, events, and community engagement on-site and report to the General Manager.

Responsibilities include planning and executing events, managing budgets and communications, and developing programs to deepen client relationships, including Private Client Relations, with a focus on ROI and selling goals.