Luxury Clienteling & VIP Experience Manager

Saks Fifth Avenue Llc; New York (NY); On-site; USD 86,000 - 107,000; Full time

Job summary

Exemplar Luxury Group in New York is seeking a Client Development Strategist to translate data into ultra-personalized experiences for top clients and to drive high-touch engagement across the portfolio. The role focuses on leveraging performance metrics to shape store strategies and partnering with Leadership, Brand Experience, and Corporate teams for unified brand initiatives.

You will lead client development roadmaps, champion the Connect app and CRM, and design VIP programs to elevate the

Responsibilities

• Map data insights to personalized client experiences for luxury clients.
• Coach and motivate sales teams to adopt clienteling tools.
• Analyze KPIs and translate trends into store strategies.
• Collaborate with Store Leadership, Brand Experience, and Corporate teams.
• Design and execute high-touch strategies for Most Valuable Clients.
• Own the tactical roadmap to achieve Client Development KPIs.
• Champion Connect app and CRM, coaching associates on insights.
• Identify high-potential clients for VIP PCR programs.
• Integrate clienteling goals into in-store activations and events.

Job description

Exemplar Luxury Group in New York is seeking a Client Development Strategist to translate data into ultra-personalized experiences for top clients and to drive high-touch engagement across the portfolio. The role focuses on leveraging performance metrics to shape store strategies and partnering with Leadership, Brand Experience, and Corporate teams for unified brand initiatives.

You will lead client development roadmaps, champion the Connect app and CRM, and design VIP programs to elevate the