Luxury Brand Experience Ambassador

Ralph Lauren; Tinton Falls (NJ); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Ralph Lauren in New Jersey is seeking Brand Ambassadors to deliver a personalized shopping experience and drive sales. You will join a team focused on customer service, product knowledge, and the Polo Connect program, while maintaining store standards and contributing to a positive work environment.

The role requires strong communication, flexibility in scheduling including day, evening, weekends, and potential travel as needed. Prior retail experience is valued and fashion passion is encouraged.

Qualifications

• Retail experience in a high-volume or high-profile environment preferred.
• Strong communication with customers and store personnel.
• Ability to operate the register and stand for extended periods.

Responsabilités

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI and utilizes key tools to drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in training including compliance, product, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and uses visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Connaissances

Customer service

Sales mindset

Communication skills

Team collaboration

Outils

POS system

Description du poste

Ralph Lauren in New Jersey is seeking Brand Ambassadors to deliver a personalized shopping experience and drive sales. You will join a team focused on customer service, product knowledge, and the Polo Connect program, while maintaining store standards and contributing to a positive work environment.

The role requires strong communication, flexibility in scheduling including day, evening, weekends, and potential travel as needed. Prior retail experience is valued and fashion passion is encouraged.