Luxury Brand Concierge & Client Advisor

Brobston Group; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Van Cleef & Arpels seeks a Brand Ambassador in Miami to represent the brand across phone and digital channels, delivering expert product guidance and top-tier client support. This role blends relationship building, service, and sales in a multichannel contact center.

Responsibilities include handling inbound inquiries, driving sales, and maintaining product knowledge to provide accurate information. Availability for shifts including weekends and holidays is required.

Qualifications

• At least 3 years of contact center, customer service, or retail experience.
• Luxury retail or eCommerce experience preferred; knowledge of jewelry, timepieces, or gemstones is a plus.
• Excellent verbal and written communication, computer literacy, and ability to learn multiple systems.
• Availability to work shifts during operating hours, including weekends and holidays.

Responsibilities

• Handle inbound calls and provide client support through phone, email, chat, and social media.
• Drive sales, process merchandise orders, and identify opportunities to develop client relationships.
• Maintain product knowledge and provide accurate information about products, services, and availability.
• Capture client information, resolve inquiries, and coordinate with boutiques and internal partners.

Skills

Customer service experience

Sales experience

Multichannel support

Tools

CRM systems

Job description

Van Cleef & Arpels seeks a Brand Ambassador in Miami to represent the brand across phone and digital channels, delivering expert product guidance and top-tier client support. This role blends relationship building, service, and sales in a multichannel contact center.

Responsibilities include handling inbound inquiries, driving sales, and maintaining product knowledge to provide accurate information. Availability for shifts including weekends and holidays is required.