Luxury Brand Ambassador — Elevate Customer Experience

Ralph Lauren; North Charleston (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized shopping experience in our North Charleston store. You will provide excellent customer service, understand sales objectives, and contribute to achieving monthly, quarterly and annual goals while upholding brand standards.

You will connect customers with Polo Connect, demonstrate fashion knowledge, assist in fitting rooms, maintain store visuals, and support opening/closing procedures.

Qualifications

• Retail or similar experience in high-volume environments preferred.
• Strong customer service and communication skills.
• Ability to learn policies, programs, and product knowledge quickly.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed individual KPI and contribute to sales plans.
• Assist with fitting rooms, sizing, and store standards.
• Support floor sets, replenishment, and visual standards.
• Engage customers with Polo Connect and educate on programs.
• Collaborate with colleagues to deliver a cohesive team environment.
• Work a flexible schedule including weekends; some travel as required.

Skills

Customer service

Communication skills

Teamwork

Sales-oriented

Flexibility

Job description

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized shopping experience in our North Charleston store. You will provide excellent customer service, understand sales objectives, and contribute to achieving monthly, quarterly and annual goals while upholding brand standards.

You will connect customers with Polo Connect, demonstrate fashion knowledge, assist in fitting rooms, maintain store visuals, and support opening/closing procedures.