Luxury Brand Ambassador & Clienteling Specialist

Ralph Lauren; Charlotte (NC); On-site; USD 32,000 - 60,000; Full time

Job summary

Ralph Lauren in Charlotte invites an enthusiastic Sales Ambassador to deliver exceptional service and expert styling. You will engage clients, showcase product knowledge, and help drive store performance through personalized experiences.

As a core member of the team, you will collaborate with colleagues, contribute to community outreach, and uphold brand standards while balancing tasks in a fast-paced environment.

Qualifications

• Experience in sales within a high-volume or luxury environment.
• Strong communication and relationship-building skills with clients.
• Ability to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and offering personalized styling.
• Demonstrate product knowledge and leverage store tools to support client engagement.
• Drive sales by achieving monthly, quarterly, and annual goals with the team.
• Provide guidance and coaching to fellow ambassadors on customer-centric behaviors.
• Develop connections with customers and tailor recommendations to preferences.
• Understand sales goals and KPIs and use resources to drive performance.
• Adapt styling presentations for remote or in-person customers as needed.
• Utilize CRM/digital tools to capture customer data for clienteling.
• Participate in store initiatives and community outreach.
• Maintain store visual standards and uphold brand policies.
• Support team training and talent sourcing efforts.

Skills

Sales experience

Customer communication

Flexible schedule

Job description

Ralph Lauren in Charlotte invites an enthusiastic Sales Ambassador to deliver exceptional service and expert styling. You will engage clients, showcase product knowledge, and help drive store performance through personalized experiences.

As a core member of the team, you will collaborate with colleagues, contribute to community outreach, and uphold brand standards while balancing tasks in a fast-paced environment.