Luxury Retail Sales Ambassador & Clienteling Pro

Ralph Lauren; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Ralph Lauren in Charlotte, NC is seeking a Sales Ambassador to deliver exceptional customer experiences, showcase product knowledge, and drive personal and store performance. You will engage clients, leverage digital tools to support clienteling, and collaborate with the team to meet monthly and seasonal goals while upholding RL standards.

The role offers growth opportunities into management and requires flexible day, evening, and weekend availability to meet business needs.

Qualifications

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Comfort with leveraging digital tools to enhance clienteling and sales.
• Willingness to bend and adapt to both in-person and remote customer needs.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing product knowledge, and offering personalized styling recommendations.
• Drive sales by supporting team to achieve monthly, quarterly and annual plans while upholding brand standards.
• Provide guidance and coaching to colleagues to deliver customer-centric behaviors and relationship-building skills.
• Maintain store visual standards and contribute to a positive work environment.

Skills

Sales experience

Customer communication

Product knowledge

Mobility around store

Physical stamina

Flexible schedule

Digital tools

Team collaboration

Tools

Polo Connect

Job description

Ralph Lauren in Charlotte, NC is seeking a Sales Ambassador to deliver exceptional customer experiences, showcase product knowledge, and drive personal and store performance. You will engage clients, leverage digital tools to support clienteling, and collaborate with the team to meet monthly and seasonal goals while upholding RL standards.

The role offers growth opportunities into management and requires flexible day, evening, and weekend availability to meet business needs.