Flagship Luxury Store Manager - Lead Sales & VIP Clientele

Insight Global; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global is partnering with a top luxury client to hire a Store Manager for their Boston, MA flagship. This role is hands-on and focused on elevating the client experience through exceptional service, coaching a small team, and driving high performance on the sales floor.

The ideal candidate has a luxury retail background with 3–4 years in a leadership role, strong clienteling skills, and a passion for growth within a premium brand environment.

Qualifications

• Luxury retail experience required.
• Assistant Store Manager or Store Manager with 3–4 years on the floor, ready to step up.
• Hands-on, frontline leadership with clienteling skills.
• Proven ability to coach and develop a sales team.
• Track record of achieving personal sales goals while driving team performance.

Responsibilities

• Lead from the front on the sales floor, driving personal and team sales.
• Coach Client Advisors through active selling, clienteling, and follow-ups.
• Deliver a high-touch luxury client experience aligned with brand standards.
• Recruit, train, and develop a high-performing team.
• Partner with District Manager on sales strategy, KPIs, and action plans.
• Manage scheduling, payroll submissions, and floor coverage.
• Oversee inventory flow, stock levels, and operational execution.
• Maintain visual standards, store cleanliness, and back-of-house organization.
• Support and execute store events, launches, and community outreach.

Skills

Luxury retail

3–4 years on floor

Frontline leadership

Clienteling

Team development

Sales goal achievement

People management

Client relationships

High-touch service

Job description

Insight Global is partnering with a top luxury client to hire a Store Manager for their Boston, MA flagship. This role is hands-on and focused on elevating the client experience through exceptional service, coaching a small team, and driving high performance on the sales floor.

The ideal candidate has a luxury retail background with 3–4 years in a leadership role, strong clienteling skills, and a passion for growth within a premium brand environment.