Luxury Boutique Sales Specialist

Longchamp USA Inc; Costa Mesa (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Longchamp USA Inc. operates boutique stores in the United States. A Sales Associate is responsible for delivering high-quality customer service, driving sales, merchandising, and POS operations in a non-exempt, in-store setting.

The role requires experience in luxury retail, strong communication skills, and the ability to handle stock, shipments, and CRM tasks, with familiarity in Excel/Outlook/Word and Cegid systems. Physical duties and varied hours apply.

Qualifications

• Requires a High School Diploma or GED and either a degree in Retail, Fashion or related field or equivalent work experience.
• 3+ years of high-end retail, boutique or sales-related work experience.
• Understand inventory, customer sales experience and merchandising.
• Proficient with Cegid transactions (sales, returns, CRM, reports) per guidelines.
• Proficient with UPS system; handle shipments and stock movements.
• Working knowledge of Microsoft Excel, Outlook, and Word.

Responsibilities

• Generate and maximize sales while encouraging customer purchases.
• Maintain product knowledge and merchandise care information.
• Stay updated on items, store policies, and customer service guidelines.
• Develop and maintain client books; keep records of sales.
• Adhere to customer service guidelines for greetings, returns, exchanges, transfers and loss prevention.
• Greet, serve, and advise clients with outstanding service; wrap and bag items.

Skills

High-end retail experience

Customer service

Inventory understanding

Sales knowledge

CRM usage

Education

HS Diploma or GED + Retail/Fashion related degree or equivalent

Tools

Cegid system

UPS system

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Longchamp USA Inc. operates boutique stores in the United States. A Sales Associate is responsible for delivering high-quality customer service, driving sales, merchandising, and POS operations in a non-exempt, in-store setting.

The role requires experience in luxury retail, strong communication skills, and the ability to handle stock, shipments, and CRM tasks, with familiarity in Excel/Outlook/Word and Cegid systems. Physical duties and varied hours apply.