Luxury Boutique Sales & Clienteling Lead

Christian Dior Couture; Boston (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Christian Dior Couture in the United States seeks an Assistant Manager to support the Boutique Director in day-to-day sales team leadership and delivering unparalleled customer service in line with Dior standards. Responsibilities include coaching, scheduling, merchandising, inventory, controlling stock losses, and ensuring procedures are followed to maximize results while building a loyal clientele.

The role emphasizes developing associates, driving sales, and maintaining boutique operations

Qualifications

• At least 5+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

Responsibilities

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates
• Oversee stock procedures and inventory accuracy
• Minimize stock losses
• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department's service, efficiency, and productivity

Skills

Retail experience

People management

Luxury retail

Initiative

Fashion sense

Interpersonal skills

Communication

Flexibility

Sales floor presence

Job description

Christian Dior Couture in the United States seeks an Assistant Manager to support the Boutique Director in day-to-day sales team leadership and delivering unparalleled customer service in line with Dior standards. Responsibilities include coaching, scheduling, merchandising, inventory, controlling stock losses, and ensuring procedures are followed to maximize results while building a loyal clientele.

The role emphasizes developing associates, driving sales, and maintaining boutique operations