Luxury Boutique Lead — Sales & Client Experience

JP04 Richemont Japan LLC; New York (NY); Sur place; USD 100 000 - 115 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Résumé du poste

Richemont Americas is seeking an Assistant Boutique Director for our Madison Avenue flagship to drive sales performance and elevate the client journey. You will lead a high-performing team of Client Advisors and specialists, mentor staff, and ensure world-class service reflects the Maison’s luxury standards.

Reporting to the Boutique Director, you will oversee VIP appointments, clientelling, and bespoke experiences, while collaborating with operations to align strategies and maximize

Qualifications

• Progressive retail leadership experience within luxury retail.
• Proven track record of achieving and exceeding sales targets.
• Expertise in luxury clientelling and relationship building.
• Flexible hours including evenings, weekends, and holidays.
• Bachelor's degree in related field preferred.

Responsabilités

• Drive sales targets and KPI performance for the sales floor.
• Lead by example on the sales floor and inspire the team.
• Oversee VIP client appointments and clienteling strategies.
• Recruit, onboard, and develop a high-performing team.
• Collaborate with the Boutique Director to align sales strategies and operations.

Connaissances

Leadership

Clientelling

Luxury retail

Sales targets

Team development

Customer service

Communication

Formation

Bachelor's degree in Business

Retail management degree

Outils

CRM software

POS systems

Description du poste

Richemont Americas is seeking an Assistant Boutique Director for our Madison Avenue flagship to drive sales performance and elevate the client journey. You will lead a high-performing team of Client Advisors and specialists, mentor staff, and ensure world-class service reflects the Maison’s luxury standards.

Reporting to the Boutique Director, you will oversee VIP appointments, clientelling, and bespoke experiences, while collaborating with operations to align strategies and maximize