Boutique Director - Hudson Yards

Brobston Group LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Roberto Coin boutique leadership role seeks a Boutique Director to drive exceptional client experiences while achieving financial and operational objectives in New York. You will execute the boutique business plan, manage budgets, and coach a high-performing sales team to uphold brand standards.

The Director acts as the in-store leader, ensuring service excellence, visual merchandising, and seamless daily operations, with a focus on profitable growth and staff development in a luxury retail

Qualifications

• Considerable retail management experience, ideally within a luxury environment.
• Proven track record of sales achievement and performance delivery against targets.
• Jewelry product knowledge and experience with CRM systems; IT literate.
• Strong numerical skills with ability to analyze sales performance and manage budgets.
• Ability to work long hours on occasion and perform physical tasks such as lifting and standing for extended periods.

Responsibilities

• Drive sales performance and meet profit and KPI targets
• Manage discounts, costs and till/transactional procedures to maintain budgetary controls
• Lead, mentor and develop boutique team members through coaching and performance management
• Maintain visual merchandising standards and oversee daily boutique operations and routines
• Organize and deliver floor training, meetings and support change initiatives; travel for business as required

Skills

Retail management

Luxury environment

Sales performance

CRM systems

Budget management

Leadership

Coaching

Tools

CRM software

Job description

Summary

The Boutique Director leads the Roberto Coin boutique to deliver exceptional client experiences while achieving financial and operational objectives. This role is responsible for executing the boutique business plan, managing budgets and controls, and coaching a high-performing sales team. The Director acts as the key in-store leader, maintaining brand standards in service, visual merchandising, and daily operations.

Responsibilities

• Drive sales performance and meet profit and KPI targets
• Manage discounts, costs and till/transactional procedures to maintain budgetary controls
• Lead, mentor and develop boutique team members through coaching and performance management
• Maintain visual merchandising standards and oversee daily boutique operations and routines
• Organize and deliver floor training, meetings and support change initiatives; travel for business as required

Requirements

• Considerable retail management experience, ideally within a luxury environment
• Proven track record of sales achievement and performance delivery against targets
• Jewelry product knowledge and experience with CRM systems; IT literate
• Strong numerical skills with ability to analyze sales performance and manage budgets
• Ability to work long hours on occasion and perform physical tasks such as lifting and standing for extended periods