Luxury Boutique Director - Client Experience & Growth

Watches of Switzerland Group PLC; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Roberto Coin Boutique Director in New York leads a high-performing team to deliver exceptional client experiences while achieving company objectives. This role plans and executes the boutique business plan, keeping costs within budget and driving performance targets through coaching and effective communication across the group.

Key focus includes maintaining brand standards, driving customer service excellence, and venturing opportunities to strengthen boutique profitability within a luxury

Qualifications

• Experience delivering performance against sales and processes.
• Leadership of a high-performing boutique team.
• Strong numeracy with sales analysis capability.

Responsibilities

• Deliver exceptional client service to internal and external clients.
• Drive best-practice sharing across the group network.
• Achieve profit targets and manage discounts and costs within budget.
• Lead and develop colleagues, providing feedback and career development.
• Represent the Roberto Coin brand at meetings and events.
• Oversee visual merchandising and till operations.
• Organise training, set routines, and ensure dress code adherence.

Skills

Business strategy

Budget management

Cost control

Leadership and coaching

Management track record

IT literacy

Job description

Roberto Coin Boutique Director in New York leads a high-performing team to deliver exceptional client experiences while achieving company objectives. This role plans and executes the boutique business plan, keeping costs within budget and driving performance targets through coaching and effective communication across the group.

Key focus includes maintaining brand standards, driving customer service excellence, and venturing opportunities to strengthen boutique profitability within a luxury