Luxury Boutique Director: Client Experience Lead & Growth

Brobston Group; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cartier Maison Valley Fair boutique seeks an accomplished Boutique Director to lead the team, drive exceptional client experiences, and exceed sales targets within a luxury retail environment.

You will oversee client development, team leadership, and operational excellence while partnering with corporate teams to support strategic initiatives. Availability for retail hours, including evenings and weekends, and travel as needed are required.

Qualifications

• Seven to ten years of management experience in luxury retail or hospitality.
• Experience leading leaders and managing direct reports.
• Bachelor's degree is a plus; additional language skills are a plus.
• Availability to work retail hours, including evenings and weekends; travel may be required.

Responsibilities

• Develop and implement business growth and sales strategies; monitor KPIs and local opportunities.
• Build and develop high-performing teams; coach leaders and foster inclusive performance culture.
• Lead boutique client development and cultivate lasting relationships, including prestige partnerships and memorable client experiences.
• Oversee operational excellence, inventory management, expense control, compliance and boutique standards.
• Collaborate with corporate and cross-functional teams to support business initiatives and continuous improvement.

Skills

Leadership

Communication

Analytical skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

MS Office

SAP

Job description

Cartier Maison Valley Fair boutique seeks an accomplished Boutique Director to lead the team, drive exceptional client experiences, and exceed sales targets within a luxury retail environment.

You will oversee client development, team leadership, and operational excellence while partnering with corporate teams to support strategic initiatives. Availability for retail hours, including evenings and weekends, and travel as needed are required.