Luxury Boutique Director: Lead & Elevate Client Experience

Akris; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

AKRIS in Boston is seeking a Boutique Director to lead a high-performing team and deliver exceptional client experiences. You will recruit, coach, and manage staff while driving sales and profitability in a luxury retail environment.

As a present leader on the sales floor, you will build transformational client relationships, champion omnichannel service, and design development plans to grow talent and meet ambitious targets.

Qualifications

• Minimum of 5-10 years of sales management experience in luxury retail.
• Proven track record with achieving sales and KPI targets.
• Proven track record with leading a team to achieve sales and KPI targets.
• Proven ability with developing client relationships and driving client experiences.
• Strong leadership skills, ability to motivate a team around company goals.
• Excellent organizational and communication skills with team and clients.
• Intellectual curiosity and passion for learning.
• Analyzes the business and take business driving actions.
• Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds.
• Can work a flexible schedule, that includes evenings weekends and holidays ensuring that the store is always fully operational.
• Ability to stand and walk for majority of a 40-hour work week.
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems.

Responsibilities

• Create transformational relationships with clients that foster lifetime brand loyalty and spend.
• Thinks Omnichannel, consistently elevating the level of service every client receives.
• Identifies key opportunities within the business and implements actions to exceed targets monthly, quarterly, and annually.
• Drives productivity and profitability.
• Is a present leader on the sales floor, managing client relationships personally.
• Manages a team to drive results through consistent coaching and development.
• Assess capabilities and create individual development plans to grow all talent levels.
• Actively networks and recruits, building a pipeline of diverse, high performing individuals.
• Always embodies the Akris culture competencies; Collaborative, Client Focus, Living the Values, Team Builder, and Manages with Vision and Purpose.

Skills

Luxury retail leadership

Sales target achievement

Team development

Client relationship building

Communication

Organizational skills

Flexible schedule

Business acumen

Analytical mindset

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

POS

CRM

Inventory Management systems

Job description

AKRIS in Boston is seeking a Boutique Director to lead a high-performing team and deliver exceptional client experiences. You will recruit, coach, and manage staff while driving sales and profitability in a luxury retail environment.

As a present leader on the sales floor, you will build transformational client relationships, champion omnichannel service, and design development plans to grow talent and meet ambitious targets.