Luxury Boutique Director: Growth, Client Experience Leader

Richemont Iberia SL; Santa Clara (CA); On-site; USD 170,000 - 180,000; Full time

Job summary

Richemont Iberia SL invites applications for the Boutique Director role at Cartier Valley Fair in California. The position leads a boutique team to deliver exceptional client experiences while achieving sales goals and KPIs.

The successful candidate will drive growth strategies, mentor leaders, and partner with corporate teams to ensure Cartier standards across the network. Availability for retail hours and travel is expected.

Qualifications

• Bachelor’s degree in a related field is required or preferred.
• Minimum 7–10 years of management experience in luxury retail or hospitality.
• Proven ability to lead leaders and manage direct reports.

Responsibilities

• Lead and elevate the boutique team to achieve/exceed sales goals and KPIs.
• Develop growth strategies and implement agile, client-focused plans.
• Communicate market insights and stay ahead of competition with Cartier values and tools.
• Drive client development and maintain exceptional relationships.
• Oversee operations to optimize inventory, budget, and boutique performance.

Skills

Leadership

Client relations

Strategic thinking

Change management

Team development

Education

Bachelor’s degree in a related field

Tools

SAP

MS Office

Job description

Richemont Iberia SL invites applications for the Boutique Director role at Cartier Valley Fair in California. The position leads a boutique team to deliver exceptional client experiences while achieving sales goals and KPIs.

The successful candidate will drive growth strategies, mentor leaders, and partner with corporate teams to ensure Cartier standards across the network. Availability for retail hours and travel is expected.