Luxury Boutique Concierge & Customer Experience

Brown & Company Jewelers; Georgia; On-site; USD 30,000 - 42,000; Full time

Job summary

Brown & Company Jewelers is seeking a Boutique Assistant to elevate the in-store experience by delivering memorable moments and unmatched hospitality. You will support the sales team, assist with operations, and help maintain an inviting showroom, including Rolex client experiences.

The role requires a passion for luxury retail, strong attention to detail, and the ability to work evenings, weekends, and holidays. Authorization to work in the United States is required.

Qualifications

• Must have authorization to work in the United States.
• Must be able to work retail hours including nights, weekends and holidays.

Responsibilities

• Deliver an exceptional welcome to clients and ensure outstanding hospitality throughout their visit.
• Manage the flow of boutique traffic to ensure that all clients are attended to in a timely manner.
• Assist the sales team with various activities to facilitate a seamless customer experience (running product, gift wrapping, beverage service, data capture, etc.).
• Oversee the general upkeep and appearance of the sales floor.
• Assist the service department with repair intake and delivery.
• Assist with Rolex client experience.
• Assist in merchandising and display maintenance (e.g., understock organization, maintaining proper visual standards, wrap area stocking).
• Develop an understanding and knowledge of products.
• Understand and comply with security and operational procedures (product handling, inventory control, etc.).
• Uphold Brown & Co standards while projecting an approachable and professional image by adhering to the dress code.
• Assist with special projects as needed.
• Help with special events.

Skills

Previous retail experience

Luxury retail experience

Fast-paced environment

Attention to detail

Team collaboration

Outgoing personality

Evenings/weekends/holidays

Job description

Brown & Company Jewelers is seeking a Boutique Assistant to elevate the in-store experience by delivering memorable moments and unmatched hospitality. You will support the sales team, assist with operations, and help maintain an inviting showroom, including Rolex client experiences.

The role requires a passion for luxury retail, strong attention to detail, and the ability to work evenings, weekends, and holidays. Authorization to work in the United States is required.